Privacy Policy.

Introduction

CreatorsBay ("we", "us", or "our") operates an influencer marketing platform that connects brand advertisers with content creators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit creatorsbay.in and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

Information We Collect

Information You Provide

• Account Registration: Full name, username, email address, mobile number, date of birth, gender, and password.
• Creator Profile: Bio, categories, social media links, follower counts, portfolio/gallery images, skills, languages, and bank/payout details.
• Brand Profile: Brand name, website, industry category, and company representative details.
• Campaign Activity: Campaign briefs, participation records, deliverables, conversation messages, and review ratings.
• Financial Transactions: Deposit and withdrawal requests, transaction history, and wallet activity. We do not store full payment card numbers.
• Support Communications: Tickets, messages, and any content you send our support team.

Information Collected Automatically

• IP address, browser type, device type, operating system, and referring URLs.
• Pages visited, time spent on pages, clicks, and navigation patterns.
• Login timestamps and session data.
• Cookies and similar tracking technologies (see our Cookie Policy).

How We Use Your Information

• To create and manage your account and profile.
• To match creators with relevant brand campaigns based on your profile and categories.
• To process payments, wallet deposits, and withdrawals.
• To send transactional notifications (campaign updates, payment confirmations, OTP codes) via email and SMS.
• To verify your identity and mobile number (KYC).
• To investigate and resolve disputes between brands and creators.
• To detect fraud, enforce our Terms of Service, and maintain platform security.
• To improve our platform through analytics and usage data.
• To send service announcements and platform updates (you may opt out of marketing communications).

Information Sharing

We do not sell your personal information. We share data only in the following circumstances:

• Between Brands and Creators: When a creator applies for a campaign or a brand invites a creator, relevant profile information (name, username, categories, social links, follower counts) is shared with the other party for campaign evaluation.
• Payment Processors: Payout details are shared with our payment gateway providers solely to process transactions.
• SMS Gateway: Mobile numbers are shared with our SMS provider (Fast2SMS) to deliver OTP and notification messages.
• Legal Compliance: We may disclose information if required by applicable law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Note that certain records (transaction history, dispute records) may be retained for up to 7 years to comply with financial regulations.

Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information through your profile settings.
• Deletion: Request deletion of your account and personal data, subject to legal retention obligations.
• Opt-Out: Unsubscribe from marketing emails at any time. Note that transactional messages (OTPs, payment alerts) cannot be opted out of while your account is active.
• Portability: Request an export of your data in a machine-readable format.

Security

We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

CreatorsBay is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date." Continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact our team or email us at legal@creatorsbay.in.

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